Who we are
This policy applies to Little Wombat Movers and to this website. You can reach us at hello@littlewombatmovers.com.au, by phone at (03) 5550 1203, or by mail at 42 Hoddle Street, Abbotsford, VIC 3067.
Information we collect
We only collect what we need to respond to you and provide our services.
- Contact details you give us, such as your name, email address, phone number and address.
- Details about the service you are requesting, entered in quote, booking or contact forms.
- Technical data such as browser type, device and pages visited, collected through cookies you allow.
- Records of our communications with you, including calls, emails and messages.
How we use your information
We use personal information to:
- Respond to enquiries and prepare quotes or appointments.
- Deliver, schedule and follow up on the services you request.
- Send service reminders and, where you have agreed, occasional offers.
- Improve our website and meet our legal and regulatory obligations.
Sharing
We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.
Retention and security
We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.
Australian privacy law
We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You can ask for a copy of what we hold about you, ask us to correct it, or complain to the Office of the Australian Information Commissioner if you are not satisfied with our response.
Inventory records and photographs
On interstate and storage jobs we create an inventory that lists and numbers your goods, sometimes with condition photographs. These records exist so that a transit cover claim can be assessed, and we keep them for seven years.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact us about this document
Email hello@littlewombatmovers.com.au or call(03) 5550 1203. Our registered address is 42 Hoddle Street,Abbotsford VIC 3067. AFRA member #12345 (sample) · ABN 00 000 000 000 (demo)